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Canned Abalone

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Shipping and returns

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Shipping Information

 

We deliver nearly everywhere in the world, using a standard service for Australia and two choices for customers in other countries.

 

For Australian orders we aim to deliver your goods within 3 to 5 working days of the order being placed.  We dispatch your goods with a courier service that requires a ‘signed for delivery’, so please make sure you give us a delivery address where you (or your nominated party) are able to accept and sign for the parcel.  Our courier cannot deliver your order to a P O Box address.

 

 For the rest of the world, we offer two choices for delivery at different charges:

 

For 2 can pack international orders only - DHL Global Mail.  Please allow up to 20 working days.  Parcels are either sent by DHL courier service to the country of destination, where they are consigned in the local registered mail recorded ‘signed for delivery’ for delivery to you.  This provides international delivery at a competitive price.  Please make sure you give us a delivery address where you (or your nominated party) are able to accept and sign for the parcel.  Please note, this service is available only for the delivery of ‘2 can packs’, and larger order have to be dispatched by full courier service.

 

For 2 can pack, 4 can pack and larger international orders, dispatch is by first class express courier.  We aim to deliver your goods within 8 working days of the order being placed.  Our courier requires a ‘signed for delivery’, so please make sure you give us a delivery address where you (or your nominated party) are able to accept and sign for the parcel.  Our courier will not deliver your order to a P O Box address.

 

Please note that a signature will be required upon delivery.  If you would like your order to be delivered to any alternative address please indicate this address in the delivery address box in the order form.  If no one is available to sign for the delivery the delivery service will leave a card advising of the address and opening hours of your local depot.  Please note that your package will be held at the delivery office for only one week before it is returned to us.

 

Unfortunately, we cannot deliver on non-working days in the country of destination.  Orders received while our office is closed (weekends and Australian holidays) will be processed the next working day.

 

If you have any problems with, or enquiries about your order, please contact us through the contact us page.  For further information on delivery please see our terms and conditions - this is the default information for terms and conditions.


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